01 / Observation
An irreversible action may be easy to trigger while its consequence is difficult to undo.
02 / Hypothesis
A clear confirmation or a reversible action may reduce unintended outcomes while preserving task completion.
03 / Mechanism
Friction can create a moment to inspect consequences. It can also cause fatigue, exclusion, and repeated automatic dismissal.
04 / Experiment
Compare immediate deletion, a contextual confirmation, and an undo window in a fictional task. Measure intended completion, unintended action, comprehension, recovery, and burden. Use no real destructive actions.
05 / Result
Design protocol only. No claim of benefit has been measured.
06 / Alternative explanations
Practice, salience of the prompt, differences in reading ability, motor access, and unfamiliarity with the task.
07 / Real-world use
Deleting work, sending messages, changing access, or confirming a consequential choice.
08 / Ethical dimension
The person’s goal defines success. A protective pause should not become a trap or make the alternative unnecessarily difficult.
09 / Countermeasure
Keep consequences explicit, preserve an exit, and favour reversibility where it is available.